Return Policy
**Return Policy**
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy to make the process as convenient as possible. Please read the following guidelines before initiating a return:
1. **Eligibility:** To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Certain items such as perishable goods, intimate or sanitary products, and gift cards are not eligible for return.
2. **Timeframe:** You may initiate a return within 30 days from the date of delivery. After 30 days, unfortunately, we cannot accept returns or offer refunds.
3. **Return Process:** To initiate a return, please contact our customer support team with your order details and reason for the return. We will provide you with instructions on how to proceed. Please note that return shipping costs are the responsibility of the customer unless the return is due to a product defect or an error on our part.
4. **Product Inspection:** Upon receiving the returned item, our team will inspect it to ensure that it meets the return eligibility criteria mentioned in point 1. If the item is found to be in satisfactory condition, we will proceed with the refund process.
5. **Refund Options:** Once the return is approved, we will process the refund using the original payment method used for the purchase. Please allow a few business days for the refund to be reflected in your account. In some cases, the refund may appear as a credit on your next statement.
6. **Exchanges:** We currently do not offer direct exchanges. If you wish to exchange an item, you will need to initiate a return and place a new order for the desired item separately.
7. **Damaged or Defective Items:** In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the return process and arrange for a replacement or refund as appropriate. We may request supporting evidence, such as photos or videos, to assess the situation and expedite the resolution process.
8. **Non-Returnable Items:** Certain items are non-returnable for hygiene or safety reasons. This includes but is not limited to opened personal care products, intimate apparel, and custom-made or personalized items. Please ensure that you carefully review the product details and specifications before making a purchase.
9. **Restocking Fee:** We reserve the right to charge a restocking fee in certain cases, such as returns of large or expensive items. The restocking fee, if applicable, will be communicated to you during the return process.
10. **International Returns:** For international orders, the customer is responsible for any applicable customs duties, taxes, or fees associated with the return shipment. Failure to comply with customs regulations may result in the return being rejected or additional charges being incurred.
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy to make the process as convenient as possible. Please read the following guidelines before initiating a return:
1. **Eligibility:** To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Certain items such as perishable goods, intimate or sanitary products, and gift cards are not eligible for return.
2. **Timeframe:** You may initiate a return within 30 days from the date of delivery. After 30 days, unfortunately, we cannot accept returns or offer refunds.
3. **Return Process:** To initiate a return, please contact our customer support team with your order details and reason for the return. We will provide you with instructions on how to proceed. Please note that return shipping costs are the responsibility of the customer unless the return is due to a product defect or an error on our part.
4. **Product Inspection:** Upon receiving the returned item, our team will inspect it to ensure that it meets the return eligibility criteria mentioned in point 1. If the item is found to be in satisfactory condition, we will proceed with the refund process.
5. **Refund Options:** Once the return is approved, we will process the refund using the original payment method used for the purchase. Please allow a few business days for the refund to be reflected in your account. In some cases, the refund may appear as a credit on your next statement.
6. **Exchanges:** We currently do not offer direct exchanges. If you wish to exchange an item, you will need to initiate a return and place a new order for the desired item separately.
7. **Damaged or Defective Items:** In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the return process and arrange for a replacement or refund as appropriate. We may request supporting evidence, such as photos or videos, to assess the situation and expedite the resolution process.
8. **Non-Returnable Items:** Certain items are non-returnable for hygiene or safety reasons. This includes but is not limited to opened personal care products, intimate apparel, and custom-made or personalized items. Please ensure that you carefully review the product details and specifications before making a purchase.
9. **Restocking Fee:** We reserve the right to charge a restocking fee in certain cases, such as returns of large or expensive items. The restocking fee, if applicable, will be communicated to you during the return process.
10. **International Returns:** For international orders, the customer is responsible for any applicable customs duties, taxes, or fees associated with the return shipment. Failure to comply with customs regulations may result in the return being rejected or additional charges being incurred.